Straight answers, no jargon left unexplained. If something's missing here, just ask us directly.
Immune cells isolated from a standard blood draw, prepared and cryopreserved under strict laboratory protocols, and held in reserve for as long as you choose.
If initial processing fails, we reprocess the same sample at no charge. If a second attempt fails, we collect a third sample at no charge. If that's unsuccessful too, you can choose to receive a full refund of amounts paid, or continue working with our team on next steps.
Only trained personnel directly involved in collecting and processing your sample have access to your information. Your identifiable information, including genetic information, is never sold or shared with third parties without your written consent, and never with insurance companies, employers, or marketers. See our full Terms & Privacy Statement for details.
Collection is a standard blood draw, similar to a routine lab visit. Most appointments take well under an hour.
For a term you choose, up to 10 years or indefinitely. You can decide what makes sense for your situation during your initial consult.
No, insurance does not cover this. Our team can walk through payment options during your initial consult.
No. Storage is the start of an ongoing commitment, to you and your family. Our team stays available whenever questions come up, long after storage begins.
If something's still unclear, that's exactly what a conversation with our team is for.
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